What to Do If You Have an Accident in a Rental Car in Malaysia

If you have an accident in a rental car, safety comes first. Below is a practical guide to the steps to take.

The Short Answer

If you have an accident in a rental car, ensure safety first, contact emergency services if anyone is injured, document the situation, contact the relevant authorities, contact the rental provider and follow the insurance procedures. See our rental car damage Malaysia guide.

Step 1: Ensure Safety

Safety must come first. If the vehicle is in a dangerous position (e.g., on a highway), move to a safe location if possible. Turn on the hazard lights. Check yourself and others for injuries.

Step 2: Contact Emergency Services

If anyone is injured, contact emergency services immediately. In Malaysia, the emergency number is 999. Do not move an injured person unless they are in immediate danger.

Step 3: Document the Situation

Document the situation with photos and notes:

• The damage to all vehicles involved
• The location
• The road conditions
• Any injuries
• The time and date

If another vehicle is involved, exchange details with the other driver — name, contact number, driving licence number and vehicle registration.

Step 4: Contact the Relevant Authorities

If the accident involves another vehicle, property damage or injuries, contact the police. In Malaysia, you can call the police emergency line (999) or visit the nearest police station to make a report. A police report may be required for the insurance claim.

Step 5: Contact the Rental Provider

Contact the rental provider as soon as possible. Report the accident and follow the provider's instructions. Do not arrange repairs without the provider's permission.

Step 6: Follow the Insurance Procedures

Follow the insurance procedures in the rental agreement. You may need to:

• Provide the photos and documentation
• Provide the police report
• Fill in an incident report
• Pay the excess (deductible)

See our car rental insurance Malaysia guide.

Step 7: Keep Records

Keep all records — photos, the police report, the incident report, the rental agreement and any correspondence with the provider.

What You May Be Responsible For

The Excess (Deductible)

You may be responsible for the excess. See our car rental insurance Malaysia guide.

Damage Not Covered by Insurance

You may be responsible for damage not covered by insurance. See our rental car damage Malaysia guide.

Practical Examples

Example 1: Minor Accident, No Injuries

For a minor accident with no injuries, document the situation, exchange details with the other driver, contact the police if required and contact the rental provider.

Example 2: Major Accident With Injuries

For a major accident with injuries, contact emergency services (999) immediately, ensure safety, document the situation and contact the rental provider.

Example 3: Single-Vehicle Accident

For a single-vehicle accident (e.g., hitting a stationary object), document the situation, contact the police if required and contact the rental provider.

What to Check Before Renting

• Insurance coverage: Check what the insurance covers.
• Excess: Check the excess amount.
• Incident procedure: Check what to do in case of an accident.
• Emergency numbers: Keep the emergency numbers and the rental provider's contact details handy.

ZOREX Option

ZOREX rental vehicles are covered by their own terms. Check the latest ZOREX rental terms or contact ZOREX for confirmation of the accident and insurance policy for your chosen vehicle.

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